Balancing People and Technology: The Power of Integrated Outsourcing

Staffing shortages are creating significant challenges for healthcare organizations, particularly in maintaining data quality and minimizing claim denials. According to an AHIMA survey,  83% of respondents reported an increase in staffing shortages, leading to degraded data quality and a rising number of claim denials. 

These shortages, combined with escalating operational costs, have prompted a growing number of healthcare organizations to rethink their approaches. One emerging solution is integrating outsourced staffing with advanced revenue cycle management (RCM) technologies. Together, these strategies streamline workflows, reduce administrative burdens, and improve financial outcomes.

To dive deeper into how outsourcing can address these challenges, explore Revenue Cycle Outsourcing: How to Optimize Healthcare Financial Operations.

RCM technology, such as machine learning and predictive analytics, has become an indispensable tool in tackling operational inefficiencies. By leveraging predictive analytics, healthcare providers can identify patterns in claim denials more quickly, proactively addressing issues before they escalate. These tools improve data quality, reduce errors, and ultimately enhance revenue capture.

For example, predictive analytics allows healthcare organizations to:

• Identify high-risk claims earlier in the process.
• Streamline claim adjudication workflows.
• Reduce costly errors and resubmissions.

Investing in RCM technology is no longer optional—it’s essential. A recent Bain & Company report underscores this trend, with many healthcare leaders prioritizing RCM investments to reduce operational complexity and free up staff for higher-value tasks.

Supplementing your workforce with outsourced staffing solutions can magnify the benefits of RCM technology. Outsourcing provides access to skilled professionals who can focus on routine yet critical tasks like claims processing, payment posting, and medical coding. This approach allows in-house teams to concentrate on delivering exceptional patient care and tackling strategic priorities.

Medical coding, in particular, is a time-intensive process where accuracy is critical. By outsourcing medical coding, healthcare organizations can improve efficiency and compliance while reducing administrative burdens. Learn more about the benefits in Why You Should Be Outsourcing Your Medical Coding.

To see how integrated outsourcing works in practice, explore nTrust by TruBridge — a comprehensive outsourcing solution that combines people, processes, and technology. nTrust empowers healthcare providers to automate routine tasks, avoid payer denials, and improve financial outcomes.

The integration of outsourced staffing and advanced RCM technologies is a game-changer for healthcare organizations. By partnering with trusted solutions like nTrust, you can reduce the strain of staffing shortages, improve operational efficiency, and focus on what matters most—delivering exceptional patient care.

Let’s work together to navigate these challenges and optimize your revenue cycle. Contact TruBridge today to explore how integrated outsourcing can transform your operations.