Balancing People and Technology: The Power of Integrated Outsourcing

This statistic speaks volumes: 83% of respondents to an AHIMA survey reported an increase in staffing shortages, contributing to degraded data quality and a growing number of claim denials. These shortages, coupled with rising operational costs, have motivated a growing number of healthcare organizations to supplement their workforces with outsourced staffing solutions in tandem with revenue cycle management (RCM) technology. 

In fact, the combination of outsourced staffing and advanced technologies, such as machine learning and predictive analytics, has demonstrated its value in creating more efficient and resilient RCM processes. For instance, with predictive analytics you can more quickly and easily identify patterns in claim denials, allowing you to proactively address issues before they escalate. These technologies will help you improve data quality and accuracy, thus reducing errors and enhancing revenue capture. 

Many healthcare leaders regard an investment in RCM technology as a high priority, according to a Bain & Company report. Specifically, they view it as a means to streamline workflows, reduce administrative burden, and allow staff to focus on higher-value tasks. Augmenting your team with outsourced staffing only magnifies these benefits, ultimately leading to improvements in operations and financial health. 

The current staffing crisis comes with a silver lining: It offers an opportunity to rethink and retool your operations. With more than 45 years of experience in rural healthcare, TruBridge stands ready to assist. Our unique integration of an outsourced staffing solution and advanced RCM technologies can automate routine tasks such as claims processing and payment posting. In short, we’ll help you avoid payer denials, improve financial outcomes, and focus on what matters most — delivering exceptional patient care.