Powered by TruBridge and RevSpring
Patient Engagement and Payment Solutions
Streamlining Payments and Patient Engagement for Better Healthcare Financial Outcomes
Today’s patients expect clear, convenient, and flexible healthcare payment options. TruBridge, in partnership with RevSpring, delivers omnichannel patient engagement and payment solutions designed to meet patients where they are, while accelerating cash flow and reducing administrative burden.
By aligning proven communication strategies with secure, healthcare-specific payment technology and tools, we help organizations improve patient experience, drive faster payments, and strengthen financial performance across the revenue cycle.
Intelligent Payment Suite
Using advanced predictive analytics to personalize how and when patients are contacted and how they pay by aligning communication channels and payment options with individual preferences and financial situations to increase engagement, accelerate payments, and improve the patient financial experience.
Predict Scoring
Propensity-to-Pay Scoring
Leveraging predictive analytics to identify a patient’s likelihood to pay, enabling more precise, effective communication strategies across the revenue cycle.
Predict Scoring
Payment Plan Optimization Scoring
Using predictive analytics to determine a realistic payment plan structure, including monthly amount and duration, based on each patient’s unique financial circumstances, helping organizations boost self-pay revenue and accelerate cash flow.
Intelligent Payment Suite
Smarter Patient Payments, Powered by Predictive Analytics
The Intelligent Payment Suite delivers personalized patient payment solutions using advanced predictive analytics. By matching the right communication channel (text, email, or print) and payment options to each patient’s preferences and financial situation, organizations can increase engagement, accelerate payments, and improve the overall patient financial experience.
Digital-First Engagement That Delivers Results
A digital-first approach closes gaps in financial communication by delivering the experience patients prefer and are more likely to respond to. Digital delivery is faster, more actionable, and more cost-effective than traditional print and mail.
Improving Cash Flow
6.5 days
Boosting Efficiency
20%
Sustained Engagement
1% per touch
Propensity-to-Pay Scoring
Predict the Likelihood to Pay and Act Accordingly
Propensity-to-Pay Scoring leverages predictive analytics to identify a patient’s likelihood to pay, enabling more effective and targeted communication strategies across the revenue cycle. This score guides outreach strategies, payment offers, and follow-up timing ensuring each patient receives the approach most likely to drive action.
How It Works:
-
Public record data is collected from thousands of sources and organized into a comprehensive database.
-
Consumer-level aggregation creates a meaningful financial profile for each individual.
More Accurate Than Credit Scores Across Your Entire Patient Base
Compared to traditional credit score–based models, Predict Scoring provides greater precision across the full patient population. In addition, propensity scoring removes guesswork for staff, and reduces write-offs. Client results include:
Improving Payment Offer Adoption
12%
Accelerating Patient Payments
25%
Driving Higher Portal Engagement
5%
Payment Plan Optimization Scoring
Personalized Payment Plans That Drive Results
Payment Plan Optimization Scoring uses predictive analytics to tailor payment plan terms and structures to each patient’s unique financial circumstances boosting self-pay revenue while accelerating cash flow.
The algorithm determines a realistic monthly payment amount and duration based on a variety of factors. For example, a retired individual, a CEO, and a parent with multiple dependents all have different financial realities. Payment Plan Optimization makes it easy to identify the payment plan structure most likely to succeed for each patient.
The Value of Payment Plan Optimization Scoring
Predictable Cash Flow With Less Effort
Building on Propensity-to-Pay Scoring, Payment Plan Optimization enables organizations to understand when patients are likely to pay off balances—and how much revenue to expect each month. This visibility supports stronger forecasting, more efficient follow-up, and a better financial experience for patients and staff alike.
Partnership to Enhance Rural Healthcare Financial Engagement
TruBridge and RevSpring have expanded their partnership to bring intelligent payment and patient engagement solutions to rural providers, boosting collections, reducing bad debt, and improving patient satisfaction.
Schedule a Demo Today