Patient Access Services for Hospitals and Healthcare Providers
TruBridge Patient Access Services help hospitals and healthcare providers manage scheduling, registration, financial clearance, and patient payments, so patients can access care without delays and organizations can protect revenue. Our technology-enabled services support the front end of the revenue cycle while improving accuracy, efficiency, and the patient experience.
Patient Access Services That Support Care and Financial Performance
Balancing patient care with administrative and financial responsibilities is one of the biggest challenges facing healthcare organizations. TruBridge delivers patient access services that reduce operational burden while improving patient satisfaction and collections.
Rather than relying on disconnected teams or point solutions, our services integrate people, process, and technology to support your organization’s patient access goals.
Core Patient Access Service Capabilities
Appointment Scheduling and Access Management
Managing appointments efficiently is essential to timely care. TruBridge supports appointment scheduling and access workflows that reduce wait times, improve capacity utilization, and ensure patients are scheduled appropriately from the start.
Patient Cost Estimation and Financial Communication
Clear financial communication helps patients feel confident moving forward with care. TruBridge provides accurate patient liability estimates and proactive outreach, helping patients understand expected costs and improving care completion rates.
Patient Payments and Self-Pay Collections
When patient payments are delayed or incomplete, the entire revenue cycle is impacted. TruBridge self-pay and patient payment services support payment planning and collection efforts while preserving positive patient relationships.
HFMA Peer Reviewed® Patient Access Services
Managing insurance requirements, patient accounts, and regulatory change is a constant challenge. TruBridge HFMA Peer Reviewed® Revenue Cycle Management services help healthcare organizations get paid accurately and efficiently for every dollar of care delivered.
Our Patient Access services include:
• Appointment scheduling and referral support
• On-demand eligibility verification
• Patient liability estimation and financial counseling
• Self-pay and patient payment optimization
This service-driven approach allows your internal teams to focus on patient care while TruBridge manages the complexity behind the scenes.
Product Features
Patient Access Service Benefits
Organizations partnering with TruBridge for patient access services can expect measurable improvements across operations, financial performance, and patient experience.
• Improved Registration Accuracy and Fewer Claim Denials
Accurate registration data reduces downstream claim rejections and denials, helping healthcare organizations protect revenue and minimize rework.
• Consistent and Accurate Patient Cost Estimation
A standardized estimation process improves financial transparency, helping patients understand their expected costs and increasing the likelihood of timely payment.
• Stronger Patient Relationships and Satisfaction
Clear communication and smoother access processes create a more positive patient experience from the first point of contact through payment.
• Better Patient Payment Planning and Collections
Proactive payment planning and self-pay support improve collection rates while maintaining respectful, patient-friendly interactions.
• On-Demand Insurance Eligibility Verification
Real-time eligibility verification helps ensure coverage accuracy upfront, reducing surprises for patients and preventing avoidable billing issues.
Removing Barriers to Care at Every Patient Touchpoint
From scheduling through payment, TruBridge Patient Access Services bring the most critical steps of the patient journey together into a coordinated, service-based model. The result is:
• Reduced administrative workload
• Improved data accuracy at registration
• Better patient communication and trust
• Higher likelihood of successful care outcomes
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