Texas Institute for Surgery Case Study

Client Showcase
Article Background

TruBridge helps increase cash flow and decrease AR days with nTrust

Snapshot

Texas Institute for Surgery was experiencing a knowledge gap with its current business office employees. They needed help—fast. By starting out with TruBridge Medical Coding services, they were able to get back on track with coding and realized they could go even further with insurance follow up. After seeing the outsourced model benefits, they realized an all encompassing model like nTrust could increase cash flow even faster. TruBridge was there with exactly what they needed, when they needed it.

“I generally don’t refer to vendors as my partners. However, I do refer to TruBridge as a partner because they share my profits based on the nTrust arrangement that we have with our collections. TruBridge negotiated a percentage, and I get the rest. We also share the income, risk, and the reward.”

John Croley

CEO, Texas Institute

Challenge

There were a few challenges Texas Institute faced. First, they needed to restructure their arrangement with their umbrella company. With nTrust, they knew they would bring in enough cash to achieve this restructuring successfully.

Next, there was a significant knowledge gap with their business office employees; they couldn’t keep up with the complexities of modern healthcare billing—specifically, there was a daily struggle to get claims out the door. Given this, they need to find employees who could hit the ground running to process a high level of claims daily, while not having the time or resources for training.

And finally, Texas Institute wanted more out of their data to participate in the population health initiatives as they understood the importance within their community.

“nTrust proved to be the perfect solution for Texas Institute, saving them from out-of-pocket costs for various RCM and outsourcing services that they would have otherwise had to pay for without the nTrust.”

John Croley

CEO, Texas Institute

Solution

The TruBridge nTrust program was exactly what Texas Institute needed. With nTrust:

  • Average monthly cash increased by 15%
  • AR Days decreased by 23%
  • Claims to collect rate average 13.7 days across all payers
  • EHR spending decreased by ~170K in licensing fees and ~25K in subscription fees