Getting a Deep Understanding of User Workflows Key to Driving Change

In this interview, Eric Jimenez, CIO of Artesia General Hospital, a 25-bed hospital with 16 clinics in southeastern New Mexico, discusses the hospital’s initiatives and challenges as a rural healthcare provider. Jimenez talks about going from many EMRs to standardizing on TruBridge; a recently completed on-premise data center; and how they are integrating AI to improve operations, reduce physician burnout, and enhance efficiency with Microsoft Dax Copilot.