About Us
About Us
Creating thriving communities wherever we go
Helping Communities Thrive
At TruBridge, we know the impact that quality healthcare can create in a community and the consequences of its absence. That’s why we’ve made it our mission to support providers in their efforts to deliver the best care possible for their communities. Through a suite of innovative products, collaborative services and tools, we help our clients eliminate the financial and operational obstacles holding them back and lay the foundation for lasting success. We are a healthcare solutions company and we clear the way for care.
Advancing Community Healthcare
TruBridge’s story begins under a different name: CPSI. In 1979, CPSI set out to fill a void in technology solutions tailored to hospitals in rural communities across the United States. We knew these facilities could deliver healthcare as sophisticated as the largest urban medical centers if they had the right tools. Since that time, we’ve become a market leader through a focused effort on delivering solutions that cross all care settings. This holistic approach has allowed us to help our clients better connect communities and thrive in healthcare delivery.
Products Used
AR Recovery Workdown
Expertly manages aging co-pays and low-dollar insurance claims, ensuring collection goals are met without staff burnout.
Patient Access
Streamlines provider tasks with a comprehensive suite for scheduling, referrals, estimates, propensity to pay, and self-pay collections.
3R Management Suite
Simplify healthcare talent management by integrating scheduling, payroll, and time and attendance for enhanced oversight and more time for community health management.
IT Outsourcing and Consulting Services
Aware of the changes that began to emerge in healthcare delivery, CPSI expanded and created TruBridge as a separate brand. The company was dedicated to preparing clients to better manage their business office infrastructure while providing a variety of IT outsourcing and consulting services. By helping our clients more efficiently manage operations, we enabled them to focus more time and attention on their mission: Caring for their patients.
Products Used
Electronic Health Record
Integrated applications that span all clinical, administrative, and back-office functions.
Clinical Applications
Optimize patient care by consolidating clinical documentation and patient records into a single, user-friendly system for efficient access and enhanced patient care.
eFax
Upgrade communication with modern conveniences like patient-specific fax searches, saving to records, and attaching references for improved care transitions.
Advancing EHR Solutions
Knowing the importance of addressing the specific and unique needs rural healthcare providers have, we created Evident. Evident’s main goal was to develop, deliver and support advanced EHR solutions for the rural and community healthcare market.
Products Used
Clinic Application
Optimize practice efficiency and patient care by covering scheduling, accounting, insurance claims, and patient information management, featuring automated workflows and updated records for enhanced care.
Electronic Health Record
Integrated applications that span all clinical, administrative, and back-office functions.
Clinical Applications
Optimize patient care by consolidating clinical documentation and patient records into a single, user-friendly system for efficient access and enhanced patient care.
Growing Our Offerings
Recognizing the importance of growth and solid market position, CPSI acquired Healthland Holding, Inc. and its affiliates – Healthland, Inc., American HealthTech, Inc. and Rycan Technologies, Inc. This allowed CPSI and its family of companies to provide healthcare information systems to approximately 1,200 rural and community hospitals and 3,300 skilled nursing and senior care facilities. CPSI also expanded its footprint into the Canadian Healthcare market to address the growing appetite to modernize the country’s electronic health record systems.
Products Used
Billing and Invoicing
Streamlines healthcare business operations for consistent revenue and efficient cash flow, freeing up time for essential tasks.
Denial Management
Identify and eliminate claim denials’ root causes, ensuring a streamlined revenue cycle and maximizing cash collection.
Contract Management
Ensures accurate claims, streamlining reimbursement monitoring and validation for improved contract control, workload efficiency, and cash flow.
Expanding Patient Engagement
Acquiring Get Real Health allowed us to strengthen our company’s position in community healthcare by offering new comprehensive patient engagement and empowerment solutions to government and private organizations in Europe, Canada, Australia and the United States. Solutions included a care management program and patient portal built to promote more efficient collaboration between the individual and their healthcare provider.
Products Used
Patient Engagement & Experience
Empower patients to engage in their care journey by offering mobile and desktop access to data and collaboration opportunities with providers.
Secure Texting
Ensure secure and efficient communication for quality patient care with our HIPAA-compliant solution, facilitating coordinated health details via encrypted text and seamless integration with patient records
Online Bill Pay
Simplify patient payments and boost revenue with a variety of digital payment methods in a secure and HIPAA-compliant platform.
Improving Financial Health
TruCode LLC. had been a strategic partner to our company for several years before we acquired it. The move brought new opportunities to offer software solutions to enable providers, consultants, and payors to code more accurately and efficiently, improving the revenue cycle performance of community hospitals, clinics, and post-acute customers across the globe.
Products Used
Medical Coding Services (HFMA Peer Reviewed)
Expert medical coding with 95% accuracy, swift turnaround times and customizable solutions to improve cash flow.
TruBridge Encoder Technology
Boost coding efficiency by ensuring fewer errors, faster reimbursements and increased confidence for your team.
TruBridge Coding Services
Revitalize your revenue cycle by clearing backlogs, resolving pain points, and boosting cash flow through outsourcing options tailored to your needs.
Strengthening the Revenue Cycle
The acquisition of Health Resource Group added a second powerful, long-standing RCM company to our portfolio. This combination positioned us well for the increased demand in healthcare to improve revenue cycle operations and overall financial performance. Whether it’s RCM products or outsourced services, healthcare facilities of all sizes can experience significant value in partnering with us.
Products Used
Medical Clearing House Claims
Guarantees error-free, fast reimbursement by electronically transmitting prescreened medical claims data to insurers in HIPAA-compliant secure connections.
Contract Management
Ensures accurate claims, streamlining reimbursement monitoring and validation for improved contract control, workload efficiency, and cash flow.
Denial Management
Identify and eliminate claim denials’ root causes, ensuring a streamlined revenue cycle and maximizing cash collection.
Accelerating Ambulatory Revenue Cycle Analytics
The acquisition of Viewgol brought us more ambulatory RCM analytics and complementary outsourcing services, expanding our global presence while improving our RCM offerings. The integration of Viewgol into our existing RCM resulted in a slew of benefits for our clients, including an unparalleled analytics platform, enhanced expertise in ambulatory and physician-focused environments and a greater ability to scale financial operations quickly and efficiently.
Products Used
Clinical Applications
Optimize patient care by consolidating clinical documentation and patient records into a single, user-friendly system for efficient access and enhanced patient care.
Claims Management
Automates error identification, ensuring a 97% first-pass clean claim rate, and frees up staff for other projects.
Revenue Cycle Assessment and Analysis
Delivers a swift, non-disruptive financial audit, revealing hidden issues and threats, along with a custom plan for immediate implementation.
Today and Tomorrow: Looking To The Future
In early 2024, CPSI divested its post-acute EHR subsidiary, American Health Tech and entered into a referral partnership whereby PointClickCare will exclusively refer TruBridge revenue cycle management (RCM) solution to its clients.
In a strategic move to further streamline our offerings and enhance market presence, we consolidated CPSI’s diverse portfolio of brands and businesses under one unified identity: TruBridge. This rebranding aligns our strengths and expertise to deliver a more cohesive, comprehensive suite of solutions. Integrating technology and healthcare expertise to empower organizations with healthcare solutions, the consolidation not only reflects TruBridge’s commitment to excellence but also signals a renewed focus on providing clients with a continued path to success in the ever-evolving landscape of healthcare services and technology.
What’s new with TruBridge
Meet some of our employees
Our team at TruBridge thrives in a supportive and collaborative environment where innovation is not just encouraged but celebrated. Our employees are the cornerstone of our growth and drive. Read how they embody our values and and strive to achieve our mission.
Dare to Explore
Lakeshia Acoff, Team Lead, Customer Service
Lakeshia never hesitates to improve TruBridge’s early out services. She created a mentorship program that assists the education department in transitioning agents to teams. The mentorship program also allows for current agents to receive support outside of their current teams in one-on-one sessions. Lakeshia also loves to share her knowledge and is more than willing to teach everything that she knows!
Do The Right Thing
Blue Williams, Product Development, Engineering Consultant
He always does things the right way, even if it takes more time. Never takes a shortcut. I appreciate him for his ‘never say no’ attitude for helping his co-workers. Not only does he make himself available, but he also looks at problems wholistically. He does not do what is best for a single team, but rather looks at the situation as a whole and what is best for all long-term.
Do The Right Thing
Kimberly Webb, Team Lead, Medical Coding
“Kimberly goes above and beyond as a supervisor. If a team member is having a personal emergency, she reaches out to you. She makes you feel seen and not just a number, but an intricate part of the team. As a manager she understands the importance of life commitments and work/life balance. She also is a strong advocate for her team and supports them as best she can. She makes calls on difficult decisions and owns them.”
Embrace the Fun
Angie Greenhill, Scrum Master and Chapter Lead
Angie was nominated for her positive attitude and sense of humor which we’re told is contagious. She once wore a banana costume for Halloween as part of an ongoing joke where she would call out “banana” in meetings whenever discussion would get too far off topic.
Get After Greatness
Walter Clark, Group Lead, Implementation/Project Management
Multiple employees nominated Walter and said that he is the best boss they have ever had. They said he has a genuine enthusiasm for his team and thinks 5 steps ahead to see how we can make a process better in the future. He allows his team members’ voices to be heard and continuously asks them for feedback.
Get After Greatness
Sherry Fernandez, Team Lead Auditing & Training
Her nominators said that she consistently goes above and beyond as a leader. Sherry’s exceptional work ethic and the extra effort she puts in exemplify her pursuit of greatness in every aspect of her role. They said that the auditing team could not do everything that they do without the support of Sherry and that’s she’s the backbone of the team.
Get After Greatness
Cristin Shehan, Customer Success Consultant
Cristin’s nominators said anyone who has worked with her knows she’s passionate about helping clients, but she’s also passionate about helping her teammates achieve their goals. Whether it’s after hours calls for help or last-minute meetings to help people understand features and functionality, Cristin exemplifies a true team mentality. Her positivity and knowledge make her a valuable resource to our organization.
Get After Greatness
Matt Watts, Modern Infrastructure Lead Technician
According to his nominators, Matt is always willing to assist on any project or task, no matter the size. He has a positive attitude, provides constructive feedback and is ready to engage with questions on unfamiliar topics. Matt goes above and beyond, offering guidance on tasks and sharing valuable insights. His commitment to supporting his team sets him apart.
Do The Right Thing
Kyle Andrews, Product Development Engineering Consultant
One of his nominators said, “Kyle is the ultimate team player, and not just in his squad. He is always willing to help other EHR developers with troubleshooting advice. He does not shy away from difficult conversations and will jump in to help brainstorm solutions. It has been awesome to see him ‘doing the right thing’ for our company for 30 years!”
Do The Right Thing
Sheryl Beltz, Team Lead, Customer Service in Early Out Services
“Sheryl makes sure that we are always doing what needs to be done and if a mistake was made by her, she comes right back and corrects it herself. Showing her team that we may make mistakes, but always fix it no matter what. She’s been a great role model.”
Put People First
Wendie Engebretson, Chapter Lead, Patient Care
Wendie Engebretson, a chapter lead on our Patient Care team, puts people first by devoting a lot of her time to 1:1 interactions with not only her own direct reports, but with people across her organization. She’s also building a culture of customer service excellence with several initiatives, from additional client training to small “coffee chat” style discussions.
Put People First
Jamie Hodge, Account Management & Sales Consultant Sales Team
Jamie Hodge, an account management and sales consultant, had multiple nominators who all agreed that he constantly makes himself available to help others. One nominator praised Jamie for always being available to provide insights and for being invaluable as they begin their sales career. Another said Jamie often rearranges his schedule to help support his sales colleagues and that he always goes a step beyond to help others.
A happier, healthier tomorrow
We understand how important it is and difficult it can be for providers to maintain quality healthcare in their communities. We consider it our calling to assist them however we can and deliver solutions that support their mission.
Leadership
With a wealth of experience and a steadfast dedication to driving transformative change, our leaders inspire and empower every member of our team to reach new heights of success. Meet our innovative leadership team, shaping the future of Trubridge.
Diversity, Equity & Inclusion
Diversity, Equity, and Inclusion (DEI) form the cornerstone of TruBridge, fostering a collective commitment to recognizing, valuing, and embracing each individual.
Join our team
We’re always searching for passionate, talented people to join our team. If you’re interested in working at TruBridge, check out the link below to see what positions are available.