HFMA Western Region Symposium 2025

Improving the Patient Financial Experience
Your Guide to the HFMA Western Region Symposium 2025
Attending HFMA Western Region Symposium?
The HFMA Western Region Symposium is here, and it’s shaping up to be a must-attend event for healthcare leaders looking to optimize the patient financial experience.
As you prepare to attend, TruBridge can help you get ahead of the conversations with resources, insights, and solutions that align with the event’s key themes.
What to Know Before HFMA
Preview the Key Trends Driving Discussions
Explore the latest trends in healthcare finance, from advanced technologies to patient-first billing strategies. This guide, backed by TruBridge thought leadership, prepares you to maximize every session at the symposium.

Expanding the Use of AI in Revenue Cycle Management
Artificial intelligence (AI) is reshaping revenue cycle management by automating repetitive tasks, improving claim accuracy, and delivering a more efficient patient experience. Conversations at the symposium will likely focus on:
Predictive Analytics: Using historical data to anticipate and prevent claim denials before they occur.
AI-Powered Chatbots: Providing real-time support for billing inquiries, reducing wait times for patients and administrative burdens for staff.
Workflow Automation: Streamlining tasks like claims submissions, insurance verification, and payment reconciliation.

Emphasis on Patient-Centric Billing Models
Patients increasingly view their financial journey as an integral part of their overall healthcare experience. Healthcare organizations must adapt to this shift by prioritizing:
Pre-Service Estimates: Providing clear upfront cost estimates to reduce surprises.
Flexible Payment Plans: Empowering patients to pay in ways that align with their financial situations.
Simplified Communication: Creating concise, easy-to-understand bills that eliminate confusion.

Tackling Health Equity in Financial Processes
Health equity remains a top priority, and discussions will likely explore how financial processes can support inclusivity. Key topics include:
Sliding Scale Payment Systems: Adapting billing to patients’ income levels to ensure affordability.
Multilingual Financial Communications: Making billing documents accessible for diverse patient populations.
Promoting Financial Assistance Programs: Proactively helping patients navigate aid programs for better outcomes.

Innovations in Digital Payment Solutions
Digital transformation is paving the way for more convenient, patient-friendly payment solutions. Look forward to discussions on:
Mobile-Friendly Payment Platforms: Enabling patients to review and pay bills easily from their devices.
Contactless Payment Methods: Enhancing security and convenience for in-person transactions.
Automated Payment Reminders: Reducing missed payments through timely notifications.

Collaborative RCM Strategies
In an era of staffing shortages and operational pressures, collaboration is more important than ever. Expect symposium sessions on:
Outsourcing RCM Tasks: Partnering with experts like TruBridge to handle complex processes.
Breaking Down Silos: Encouraging cross-departmental collaboration to improve patient care and billing.
Industry Benchmarks: Using data-driven insights to refine RCM strategies.
How TruBridge Can Help You Prepare for the Symposium
TruBridge continues to be at the forefront of helping healthcare organizations improve revenue cycle management and patient financial experiences. Before attending the symposium, explore our tailored solutions to understand how we can help you tackle these key trends:

Visit Us at the Booth or Schedule Time to Meet
The HFMA Western Region Symposium promises to be packed with actionable insights and innovative solutions. If you’re attending, visit us to learn more about how we’re helping providers revolutionize their RCM and patient financial experiences.